After years of fielding service request from the phone, to email, to social media, we’ve got a great deal of experience in understanding what does and doesn’t work. Accordingly, we’ve implemented a new, more basic, ticketing system.

Our goal was not to only make it easier for you to submit the ticket. We also wanted to make it less stressful. I mean, lets face it, you’re already in a stressful situation or you wouldn’t be submitting a ticket, right?

This system give us the basic information that we need to start exploring your issue. It gives you an easy and organized way to submit the issue to us. We can start working sooner so this problem can get solved more quickly. A win-win as they say!

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Our implementation of a new, more basic ticketing system has been driven by our years of experience in handling service requests through various channels. We recognize the importance of understanding what works and what doesn’t regarding customer support.

By introducing this new system, we aimed to simplify the ticket submission process and alleviate some of the stress associated with encountering issues that necessitate seeking assistance.

With this streamlined system, we are able to gather the essential information required to commence investigating and resolving the problem promptly. By providing you with an easy and organized way to submit your issue, we ensure that our team can start working on a solution without delay. Ultimately, this benefits both parties involved, creating a win-win situation.

We remain committed to delivering efficient and effective customer support, and introducing this new ticketing system marks a significant step towards achieving that goal. We appreciate your continued trust in our services and look forward to serving you even better.

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